Performance Consulting Toolkit
The general ISPI Human Performance Technology Model, shown below, provides valuable insight into the high-level approach to HPT. It directs the consultant through the process of doing an initial Performance Analysis to determine what is wrong, Cause Analysis to gain insight into why the problem(s) exist, Intervention Selection and Design to determine corrective action, Intervention Implementation and Change to put in place the desired corrective action, and finally (and mixed in throughout), Eva
